Privacy Policy

Information We Collect

When you join our creative community, we gather certain information to enhance your experience and provide personalized writing resources. This includes details you share during registration, your writing preferences, and how you interact with our platform.

• Personal identifiers like your name, email address, and chosen username
• Writing samples and creative content you submit for feedback or sharing
• Communication preferences and notification settings
• Device information and browsing patterns within our platform
• Payment information when you enroll in premium writing programs

How We Use Your Information

Your data helps us create a better writing environment. We use it to customize your learning experience, connect you with relevant resources, and maintain the security of our platform. Here's exactly how we put your information to work:

We analyze your writing progress to suggest appropriate challenges and learning materials. Your communication preferences help us send you updates about new workshops or community events that match your interests. When you participate in critique groups, we use your feedback history to pair you with compatible writing partners.

For billing purposes, we process payment information through secure third-party processors and retain transaction records as required by law. We also use aggregated, anonymous data to improve our platform features and develop new writing tools.

Information Sharing and Disclosure

We believe in transparency about when and why we might share your information. Generally, your data stays within Pynthel's secure environment, but there are specific circumstances where limited sharing occurs.

• Service providers who help us operate the platform (hosting, payment processing, email delivery)
• Legal authorities when required by valid legal process or to protect user safety
• Anonymous, aggregated data for research or industry reporting
• Other users when you explicitly choose to share content publicly or in writing groups

We never sell personal information to advertisers or marketing companies. Any third-party services we use are carefully vetted and bound by strict confidentiality agreements that limit how they can use your data.

Your Privacy Rights

You have significant control over your personal information. Under applicable privacy laws, including those in California and other jurisdictions with strong privacy protections, you can exercise several important rights.

You can request to see what personal information we have about you, ask us to correct inaccurate details, or have your data deleted entirely. If you want to take your writing portfolio elsewhere, you can request a copy of your data in a portable format.

To exercise these rights, contact us at the information provided below. We typically respond within 30 days and never charge fees for reasonable requests. You can also opt out of marketing communications at any time through your account settings.

Data Security and Retention

Protecting your information is a top priority. We use industry-standard security measures including encryption for data transmission and storage, regular security audits, and limited access controls for our staff.

We keep your personal information only as long as necessary to provide our services or as required by law. Writing samples and portfolio content remain available as long as your account is active. Financial records are retained for seven years per legal requirements.

If you close your account, we delete most personal information within 90 days, though we may retain some data for legitimate business purposes like preventing fraud or resolving disputes.

Cookies and Tracking

Our website uses cookies to remember your preferences and improve functionality. Essential cookies keep you logged in and maintain your settings, while analytics cookies help us understand how users navigate the platform.

You can control cookie settings through your browser, though disabling certain cookies might limit some features. We don't use invasive tracking or behavioral advertising cookies – our focus is on providing writing tools, not collecting marketing data.

International Data Transfers

Pynthel operates primarily in the United States, and your information is processed and stored on servers located here. If you access our services from other countries, your data will be transferred to and processed in the United States under the protections described in this policy.

We ensure appropriate safeguards are in place for international transfers and comply with applicable cross-border data protection requirements.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and post the updated policy on our website with a new effective date.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of our services after policy updates indicates your acceptance of the changes.